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Pickering's is affiliated with many organizations - most are technical or industry related. However, the following have specific relevance to our customers. The first three provide personal assistance, especially if an irreconcilable dispute arises. (By the way - we've
never had one). The last three provide customer services that often go unrecognized. |
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AAA - Sets high customer satisfaction standards for Pickering's to be an authorized AAA facility. They investigate and arbitrate any dispute between a member and a member business such as Pickering's. |
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Tom Martino's troubleshooter.com requires all members to treat customers fairly. They will assist with dispute resolution and drop members that do not handle disputes fairly. |
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BBB - Rates repair facilities based upon customer experience - Pickering's has the highest rating. The BBB will help with dispute resolution and drops members that do not resolve differences in an equitable manner. |
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Air Care Colorado - publishes a list of shops that repair emission failures by neighborhood. On their website, they provide ratings for each - Pickering's rates 100% in customer satisfaction. |
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NAPA - offers a nationwide warranty for customers of NAPA AutoCare Centers (e.g. Pickering's) and a nationwide shop referral service (1-800-LET-NAPA). |
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Colorado ASA - is a customer advocate with State and Federal legistlatures and provides a local shop referral service. |
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